Comments, compliments and complaints
If you want to make a comment, compliment or complaint about any aspect of our services for both Vela, Tristar Homes and Housing Hartlepool please complete the form below.
For details of our policy please use the link on the left.
Once your complaint has been successfully received, we will acknowledge this receipt within 5 working days.
We will look into your complaint and aim to respond fully within 10 working days. If we are unable to do this, we will contact you explaining the reason for the delay and an estimated date for completion.
Thank you for your patience